Scheduled consultations
You may cancel or request to reschedule a scheduled consultation by emailing [email protected] at least 24 hours before the appointment. For a timely cancellation, you may choose a refund of the prepaid consultation fee or a new available appointment. If you need to cancel within 24 hours, contact us; we will review the circumstances and any work already performed, and let you know what refund or rescheduling options are available.
Once a consultation has been completed, the fee for that consultation is non-refundable, except where required by law or where we have materially failed to provide the agreed service.
Projects and prepaid work
For a customized project, the written proposal will identify the scope, fee, schedule, and any project-specific cancellation terms before you pay. If you cancel after work begins, charges attributable to work already performed are non-refundable. We will refund prepaid amounts for services that have not been performed, less the charges for work already completed and any agreed nonrecoverable costs disclosed in your proposal, except as otherwise required by law. We will provide an explanation of the calculation.
If we cancel and cannot reschedule or complete a prepaid service, we will refund the portion for the service we did not provide.
How to request a change or refund
Email [email protected] with your name, appointment or project details, and the change you request. We will respond with the available options and, when applicable, explain how the refund will be processed. Approved refunds go back through the original payment method when possible; the payment provider or bank determines when the credit appears.
This policy applies to consulting services, not physical products. If a written proposal gives you more favorable cancellation terms, those terms will apply.